Refund and Returns Policy

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RETURN & REFUND POLICY

Effective Date: October 29, 2025

At Chicken Leg Socks, we want you to be completely satisfied with your purchase. We stand behind the quality of our products and offer a hassle-free return and refund process.

30-DAY SATISFACTION GUARANTEE

We offer a 30-day money-back guarantee on all purchases. If you’re not completely satisfied with your chicken leg socks for any reason, you may return them within 30 days of delivery for a full refund.

ELIGIBLE RETURNS

Items eligible for return:

  • Unworn socks in original condition
  • Items with original packaging (if applicable)
  • Products returned within 30 days of delivery date
  • Defective or damaged items (no time limit)

Items NOT eligible for return:

  • Socks that have been worn or washed
  • Items damaged due to misuse or normal wear
  • Products returned after 30 days (except for defective items)

HOW TO INITIATE A RETURN

  1. Contact Us: Email us through our contact form or reach out via our customer service.
  2. Provide Order Information: Include your order number and reason for return.
  3. Receive Return Instructions: We’ll send you return shipping instructions and a return authorization number.
  4. Package Your Item: Securely package the item in its original condition.
  5. Ship It Back: Send the item to our return address using the provided instructions.

RETURN SHIPPING

  • Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or we made an error.
  • Recommended Shipping: We recommend using a trackable shipping method for returns.
  • Lost Returns: We are not responsible for items lost during return shipping.
  • International Returns: International customers are responsible for all return shipping costs and any customs fees.

REFUND PROCESS

Processing Time:

  • Refunds are processed within 5-7 business days after we receive your returned item.
  • Original payment method will be credited.
  • Refund confirmation will be sent via email.

Refund Amount:

  • Full product price refunded for eligible returns.
  • Original shipping charges are non-refundable (unless item is defective).
  • Return shipping costs are deducted from refund (unless item is defective).

EXCHANGES

Currently, we do not offer direct exchanges. To get a different size or replace a defective item:

  1. Return your original item following our return process.
  2. Place a new order for the replacement item.
  3. We’ll process your refund and new order separately.

DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item:

  • Contact us immediately with photos of the damage.
  • We’ll provide a prepaid return label.
  • Full refund including original shipping will be provided.
  • No time limit on returns for defective items.

LATE OR MISSING REFUNDS

If you haven’t received your refund after 7 business days:

  1. Check with your bank or credit card company (processing can take time).
  2. Contact your bank again if needed.
  3. If you’ve done all of this and still haven’t received your refund, contact us immediately.

FRAUD PROTECTION

To prevent return fraud:

  • We may limit returns from customers with excessive return history.
  • All returns are subject to inspection.
  • We reserve the right to refuse returns that don’t meet our policy guidelines.

CONTACT INFORMATION

For all return and refund inquiries:

  • Use our website contact form.
  • Include your order number and detailed description of your issue.
  • We typically respond within 24-48 hours.

POLICY UPDATES

This return and refund policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

SEASONAL CONSIDERATIONS

  • Holiday Returns: Items purchased during holiday seasons may have extended return periods (details provided at checkout).
  • Gift Returns: Gift recipients may return items following the same policy guidelines.

Questions? We’re here to help! Contact us through our website and we’ll make sure your return experience is as smooth as possible.

Remember: Our goal is to make people smile, and that includes making sure you’re happy with your purchase. We’ll work with you to resolve any issues quickly and fairly.